Terms & Conditions

1. Acceptance Of Orders:
The acceptance of all orders and all sales by us are made subject to and expressly conditional upon these terms and conditions. We reserve the right to refuse any order where we feel that there is fraudulent use of a credit card, but will endeavour to contact you and accept an alternative payment method.

2. Payment:
Unless we have extended credit to you, you shall pay CS Outlet either by: Cheque with Order or by Paypal. All cheque payments must have full name, address and guarantee number on the reverse of the cheque. If paying by cheque you will be required to add £0.50 to the cost of your order, to cover bank administration charges.

3. Minimum Order:
We do not specify a minimum order if you are using our shopping cart or paying by cheque. If you wish to send a cheque with order, please remember to add £0.50 to your total, to cover the costs of bank administration charges

4. Delivery:
Deliveries are expected to be within 2-3 working days of receipt of order. Should there be no stock of an item ordered we will contact the buyer to inform them of this and offer alternative arrangements.

4. Incorrect Delivery Details:
It is the customer's responsibility to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us if they have been sent to the wrong address we are not obliged to re-send at our expense, however, a refund will be offered less the postal expense. If you notice that you have provided the incorrect or incomplete details please contact us as soon as you can.

6. Force Majeure:
CS Outlet shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, acts of Buyer, acts of any governmental authority, strikes or other Buyer, acts of any governmental authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services, or facilities from usual sources.

7. Held Orders:
Any orders held, delayed, or rescheduled at the request of the Buyer will be subject to the prices and conditions of sale in effect at the time of release of the holder or reschedule, plus any additional costs incurred due to the hold or reschedule. Any such order held, delayed, or rescheduled beyond a reasonable period of time will be treated as a Buyer termination.

8. Substitute Equivalent:
If the buyer orders batteries, we reserve the right to substitute an equivalent battery to the battery ordered, either by type number and / or manufacturer. This does not affect the consumer's rights to return goods if they feel they are unsuitable for the purpose intended for.

9. General Limitations Of Liability:
In no event shall we be liable for loss of profit or revenues, loss of goodwill, loss of use, damages to or loss of other property or equipment.

10. Returns:
Please see our return policy.

11. Cancellations:
Please refer to our return policy.

12. Customer Services:
If you need to contact us for any reason you can do so by calling 01333 310625 (UK national rate) or alternatively you can contact us by email. Office hours are Monday - Friday 9am - 5pm, with an out of hours answer service.

13. Complaints:
In the unlikely event that you are not completely satisfied with the goods you receive, please contact us by email with details of your complaint. To ensure you that we take your complaint seriously we will acknowledge your email within 72hours of receipt. In this email we will give you an indication of the length of time we expect it will take to resolve any problems. If there are any delays in this process we will keep you informed.
These terms do not affect your statutory rights as a consumer.