Terms & Conditions
FREE 1st class delivery on orders over £5.00
only £0.85 on orders under £5.00
1. Acceptance Of Orders:
The acceptance of all orders and all sales by
us are made subject to and expressly conditional upon these terms
and conditions. We reserve the right to refuse any order where we
feel that there is fraudulent use of a credit card, but will endeavour
to contact you and accept an alternative payment method.
Unless we have extended credit to you, you shall
pay CS Outlet either by: Cheque with Order or by Paypal. All cheque
payments must have full name, address and guarantee number on the
reverse of the cheque. If paying by cheque you will be required
to add £0.50 to the cost of your order, to cover bank administration
3. Minimum Order:
We do not specify a minimum order if you are
using our shopping cart or paying by cheque. If you wish to send
a cheque with order, please remember to add £0.50 to your total,
to cover the costs of bank administration charges
Deliveries are expected to be within 2-3 working
days of receipt of order. Should there be no stock of an item ordered
we will contact the buyer to inform them of this and offer alternative
4. Incorrect Delivery Details:
It is the customer's responsibility to enter the correct
delivery address details at the time of ordering. If the customer enters the
incorrect or incomplete address and goods are delivered to the wrong address,
we are under no obligation to issue a refund or send replacement goods. If
goods are returned to us if they have been sent to the wrong address we are
not obliged to re-send at our expense, however, a refund will be offered less
the postal expense. If you notice that you have provided the incorrect or
incomplete details please contact us as soon as you can.
6. Force Majeure:
CS Outlet shall not be liable for delay or failure
to deliver or perform due to any cause beyond its reasonable control,
or for Acts of God, acts of Buyer, acts of any governmental authority,
strikes or other Buyer, acts of any governmental authority, strikes
or other labour disturbances, delays in transportation, fuel or
energy shortages, or inability to obtain necessary components, services,
or facilities from usual sources.
7. Held Orders:
Any orders held, delayed, or rescheduled at the
request of the Buyer will be subject to the prices and conditions
of sale in effect at the time of release of the holder or reschedule,
plus any additional costs incurred due to the hold or reschedule.
Any such order held, delayed, or rescheduled beyond a reasonable
period of time will be treated as a Buyer termination.
8. Substitute Equivalent:
If the buyer orders batteries, we reserve the
right to substitute an equivalent battery to the battery ordered,
either by type number and / or manufacturer. This does not affect
the consumer's rights to return goods if they feel they are unsuitable
for the purpose intended for.
9. General Limitations Of Liability:
In no event shall we be liable for loss of profit
or revenues, loss of goodwill, loss of use, damages to or loss of
other property or equipment.
Please see our return
Please refer to our return
12. Customer Services:
If you need to contact us for any reason you
can do so by calling 01333 310625 (UK national rate) or alternatively
you can contact us by email. Office hours are Monday - Friday 9am
- 5pm, with an out of hours answer service.
In the unlikely event that you are not completely
satisfied with the goods you receive, please contact us by email
with details of your complaint. To ensure you that we take your
complaint seriously we will acknowledge your email within 72hours
of receipt. In this email we will give you an indication of the
length of time we expect it will take to resolve any problems. If
there are any delays in this process we will keep you informed.
These terms do not affect your statutory rights
as a consumer.